We will no longer be sending paper copies of invoices to customers, following HM Revenue & Customs move to make tax digital.
Invoices can be viewed and downloaded in a PDF format via your online account. These will be available the day after payment has been collected from your bank and will remain within your account for 1 year for you to access at your convenience. If you have not yet created an account, you can find out how to do so here.
We'll pass your vehicle registration number to the parking space owner to help them identify you when you arrive. Parking site enforcement will also receive you vehicle registration number to avoid a penalty charge notice being issued in error.
Your registration details are very important for our commercial parking sites that use an Automatic Number Plate Recognition system. Once you've provided your vehicle registration number the system will recognise your vehicle to allow entry.
If you are experiencing issues logging in to your account, please use the forgotten password link. You'll need to enter the email address associated with the online account in addition to your agreement number.
You will then receive a temporary password within 15 minutes. Should you not receive this within 15 minutes please check your spam/junk folder before attempting again.
If you continue to have issues, please contact us via live chat so that we can assist you further.
You can register for an online account at any stage, providing that you have an active agreement with us. To do so click the ‘My Account’ button on the top right of our website and select 'Personal' or 'Business' on the right-hand side of the login screen.
To register successfully you will need to enter the following details:
If you would like to pay off your finance before your contracted end date you will need to request an early settlement figure from us, which can be done through your online account.
We have included below the categories of all our suppliers, third parties and partners. These parties may receive data about you if necessary, in connection with the performance of your contract, if there is law or regulation that requires us to do so, our legitimate interests, or if you've asked us to share it with them.
If you have settled your agreement or part exchanged, and another instalment has been paid since the day the settlement was made, a refund may be due on your account. Please allow 14 working days for this to be processed from the date we have received the settlement payment. Your dealer will be able to confirm the date the payment was made if you have part exchanged.
Things to bear in mind:
Your agreement number can be found on your welcome letter/email, just below the date, or any other communication sent by us.
Alternatively, you should see this as your Direct Debit reference number on your bank statement, or in your online banking.
If you're still having problems locating your agreement number, please contact us via live chat (Monday- Friday, 9am-5pm).
If you previously had a finance agreement with Vauxhall Finance, your agreement number will be your Vauxhall Finance agreement number with ZX at the beginning e.g. ZX0000001.
Your outstanding balance can be found on your Annual Statement.
If you would like to know what your outstanding balance is in-between statements, this can be viewed via your online account. Once logged in to your account, select 'Transaction History' from your dashboard. You will then see your current balance.
