We’re experiencing higher than usual volumes,  there may be a delay in handling your request. Our team are still available via Live Chat on our website and through your online account. We appreciate your understanding through this period.

If you had an online account with Vauxhall Finance a new Stellantis Financial Services online account has been created for you. To access or register for an online account please visit Managing your Account.

Terms & Conditions

COMPANY REGISTRATION INFORMATION

Stellantis Financial Services UK Ltd is a company registered in England and Wales under company registration number 01024322 having its registered office at 61 London Road, Redhill, Surrey, RH1 1QA. Telephone: 0345 345 5449. VAT registration number: 198 0871 62. Stellantis Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority.

THE FLA LENDING CODE

We adhere to the FLA Lending Code, the code sets out best practice in consumer lending. A copy of the FLA Lending Code can be obtained from here

COPYRIGHT NOTICE

This lets you know what you can and cannot do with any part of the Sites content. All copyright, trademarks, other intellectual property rights and database rights in the material contained on this Site (the "Site Material"), belong or are licensed to Stellantis Financial Services UK Ltd. All rights reserved.

Any material may only be used for non-commercial, personal use when any proprietary notices must be retained, or as permitted by the Copyright Designs and Patents Act 1988 as amended or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in the UK from time to time. You may not copy, reproduce, transmit, store, adapt or modify any of the images or content of this Site without the prior written consent of the Site Owner.

No part of this Site may be reproduced on or transmitted to or stored in any other website or other form of electronic retrieval system.

TERMS & CONDITIONS

Please read this Legal section carefully as it contains the conditions governing your use of the web site (the "Site") owned by Stellantis Financial Services UK Ltd (the "Site Owner", "us" or "we"), including the Copyright Notice and the Terms & Conditions. By using this Site you hereby agree to the conditions of use in force at that time.

The following section contains the legal terms and conditions that you agree to when you use this part of the Site. Some of the services on other areas of the Site are provided by third parties and when you click to purchase those services, a contract will be formed between you and that third party. The identity of these third parties and any additional terms and conditions that they apply to their services will be drawn to your attention when you browse or use their services. Some of the products displayed on this Site cannot be purchased online. When you click for information on these services, you will be given a telephone number to call to purchase.

1. Materials on the Site

As the Site Owners we are the owner or the licensee of all copyright, design, graphical and text arrangements, other intellectual property rights, and database rights that exist in the content of the Site. We shall take such action as is necessary to protect our rights in this Site.

Interference or entry to the Site with intent to corrupt, damage or deny service from the Site or for other commercial benefit shall be taken seriously and we shall take such action as is necessary to protect the Site from any such activities.

You acknowledge that damages may not be an adequate remedy for any infringement of our rights by you and that the Site Owner is entitled to the remedies of injunction, specific performance, orders to deliver up infringing copies and any other statutory or equitable relief for any threatened or actual infringement and that no proof of special damages is necessary for reliance on such remedies.

Unless otherwise agreed in writing nothing on the Site shall be deemed to confer on any person any license or right to use any such image, logo, name or trademark and any such use may constitute an infringement of our rights.

2. Amendment of the Terms and Conditions

We reserve the right to amend these terms and conditions and any other terms and conditions on this Site without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on this Site. As these terms and conditions may be updated from time to time, we suggest that you check them whenever you visit the Site.

3. Monitoring of Telephone Calls and Emails

Telephone calls and email correspondence with us as a result of your access to the Site may be recorded for training purposes and to assist in the prevention of fraud. By using such communication methods you are consenting to such activities taking place.

4. Use of Personal Information

Through your use of the Site you agree that personal information that is provided will be dealt with in accordance with our privacy policy.

5. Site Access

The Site is directed at those who can access the Site from the UK and is intended for use by UK residents only. Applications for products from non-UK residents will, unless otherwise stated, not be accepted.

6. Jurisdiction and Law

This Site is directed at UK residents only. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here in respect of the use of this Site shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

7. Errors and omissions

We will do our best to correct errors and omissions on the Site as soon as we can.

Whilst we have taken care in the preparation of the Site, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted or error free access to all or any part of the Site at all times or that any defects will be remedied or that the Site or the server that makes the Site available are virus or bug free. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new services.

On occasion there may be mistakes in the price or type of product shown. In the event that such error in price, product or service is shown then we reserve the right to cancel that contract, but this of course will be without any liability to you and a refund will be offered.

8. External Links

From time to time we may provide links to other web sites, which are not under the control of the Site Owners. These links are provided for your convenience. When you activate these links, you will leave the Site and we do not endorse or take responsibility for the content on those web sites or the availability of those web sites and we are not liable for any loss or damage, which you may suffer by using those web sites. If you decide to access linked web sites you do so at your own risk. Please consult the conditions of use and privacy statement on those websites for further details on use of those websites.

We reserve the right, at our absolute discretion, to prohibit any link from another website or equivalent entity to materials or information on this Site.

9. Disclaimer

The following provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website.

Nothing in these terms and conditions attempts to exclude liability that is not permissible under applicable law, including without limitation, death or personal injury, or for fraudulent misrepresentation. These terms and conditions shall not exclude, limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules that we are bound to comply with.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
  • loss of goodwill or reputation;
  • special, incidental, consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

Please note that this disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this site.

10. Complaints and Alternative Dispute Resolution

Our Alternative Dispute Resolution provider is the Financial Ombudsman Service (FOS). If at any time you have a complaint about a product or service we have provided, please contact our Customer Services Department. If we are unable to resolve your complaint to your satisfaction, you may be able to refer your complaint to the FOS. The FOS’s web address is www.financial-ombudsman.org.uk/.

As a firm regulated by the Financial Conduct Authority we are required to publish regulated complaints data. Click here to view the complaints data. 
 

 

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