Customer Relations Team Leader

The Responsibilities of a Customer Relations Team Leader 

Are you a dynamic and motivated individual with a passion for delivering exceptional customer service? We’re looking for a dedicated Customer Relations Team Leader to join our vibrant team. In this role you’ll lead and inspire a team of Customer Relations agents, making sure they provide the best support to our valued customers. If you have strong leadership skills, a knack for problem-solving, and a commitment to excellence, we want to hear from you!

Our Customer Relations Team Leader plays a key role in keeping our Customer Relations team on track. You’ll analyse monthly performance reports, monitor progress against set goals, and identify any training needs for team members. You’ll also manage and resolve any escalated complaints from our customers, dealers or the brands and liaise directly with other department managers to agree resolutions on complaints.

Want more information? You can view the full job description below or you can contact our Talent Acquisition Team if you have any questions; sfscareers@stellantis-finance.com  

What will set you apart?  

We’re looking for someone with experience in customer services, ideally in a complaint’s resolution environment. You’ll need excellent communication, people skills, and the ability to motivate the people around you. 

This is an office-based role, but you’ll also enjoy a balance of working from home.    

Let’s work together  

To give the best customer service, we need the best team to support us. People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.   

If this sounds like the role for you, apply today.